Privacy policy

Bespoke Cambridge Tours (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when booking or participating in our tours.

1. Information We Collect

We may collect the following personal data from you:

  • Name, address, email address, and telephone number.

  • Payment details (processed securely by third-party payment providers).

  • Booking information (such as tour dates, group size, and preferences).

  • Special requirements (e.g., accessibility needs or dietary preferences).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and confirm your bookings.

  • To communicate with you regarding your tour.

  • To provide you with the services you have requested.

  • To comply with legal or regulatory obligations.

  • With your consent, to send you marketing communications about future tours and services.

3. Information Sharing

We will never sell or rent your personal information. We may share data only in the following circumstances:

  • With professional tour guides and service providers engaged to deliver the services you have booked.

  • With colleges, chapels, or institutions where advance tickets are required.

  • When required by law, regulation, or legal process.

4. Data Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or disclosure. Payment information is processed securely through trusted third-party providers and is not stored on our systems.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Your Rights

Under applicable data protection laws, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications at any time.

  • Request restrictions on processing or object to certain uses of your data.

To exercise your rights, please contact us at: info@bespokecambridetours.com

7. Cookies

Our website may use cookies to enhance user experience, analyse website traffic, and support booking functionality. You can control or disable cookies in your browser settings.

Legal information: Notice to European users: this privacy statement has been prepared in fulfilment of the obligations under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.

8. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Any significant changes will be posted on our website with an updated effective date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your data, please contact us:

Bespoke Cambridge Tours
Email: info@bespokecambridgetours.com
Phone: +44(0)7853501501